Roubina Belian has been promoted to Head of Client Experience & Operations at MultiBank Group, marking an important milestone in her career within the online trading and financial services industry.
In her new role, Belian is expected to lead initiatives focused on enhancing the overall client journey, improving operational efficiency, and strengthening service delivery across key business functions. Her responsibilities will likely include overseeing client experience strategies, supporting internal operational processes, and ensuring that clients receive a smooth, professional, and reliable service across the company’s platforms and markets.
The promotion reflects Belian’s continued contribution to MultiBank Group and highlights the company’s focus on strengthening leadership within client-facing and operational teams. As competition continues to grow across the global brokerage sector, client experience has become a key differentiator for financial services firms seeking to build trust, improve retention, and deliver long-term value.
Belian’s advancement comes at a time when brokers are placing greater emphasis on seamless onboarding, responsive support, operational excellence, and technology-driven service models. Her new position places her at the center of these priorities, supporting MultiBank Group’s efforts to enhance client satisfaction and maintain strong service standards across its international operations.
About MultiBank Group
MultiBank Group is a global financial derivatives institution offering online trading services across multiple asset classes, including forex, metals, shares, indices, commodities, and digital assets. The group provides access to trading platforms, liquidity solutions, and financial technology services designed for both retail and institutional clients.
Founded in 2005, MultiBank Group has built a strong international presence and serves clients across multiple regions through a network of regulated entities. The company positions itself as a provider of secure, transparent, and technology-driven trading solutions, with a focus on advanced platforms, competitive pricing, and client support.
MultiBank Group has continued to expand its global footprint by investing in regulatory licenses, technology infrastructure, and client service capabilities. Its operations are supported by a broad range of trading products, institutional-grade liquidity, and multilingual support designed to meet the needs of traders, partners, and professional market participants.
With Belian’s promotion to Head of Client Experience & Operations, MultiBank Group is positioned to further strengthen its service framework, enhance operational performance, and continue delivering a high-quality trading experience to clients worldwide.
